When Not to Call the National Gas Emergency Service Line

April 19, 2023 | News

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The National Gas Emergency Service exists to address life-threatening emergencies related to gas leaks. For other gas and boiler concerns, you should consult alternative resources. In this guide, we’ll explore situations in which calling the National Gas Emergency Service Line is unnecessary and provide advice on the appropriate course of action.

Situations That Don’t Warrant Calling the National Gas Emergency Service Line

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1. Central Heating Issues

If your central heating isn’t functioning correctly, first check your thermostat. If the problem persists, contact a Gas Safe Register engineer for assistance.

2. Malfunctioning Gas Appliances

If a single gas appliance, such as an oven, hob, or fire, isn’t working, it’s likely an isolated issue. Contact a Gas Safe Register engineer to resolve the problem.

3. Complete Gas Supply Failure

In the event that none of your gas appliances are functioning, first contact your landlord to determine if the main gas supply has been shut off. If this is not the case, then you may need to call the National Gas Emergency Service Line.

4. Broken Appliance Repairs

National Grid Engineers are only authorised to ensure your property is safe. They are not responsible for repairing appliances or pipework within your home.

5. Water Leaks

Water leaks are not the responsibility of the National Gas Emergency Service. Contact a plumber to resolve water leak issues.

6. Prepayment Meter Concerns

If your prepayment meter has run out of money or is displaying a low battery warning, contact your gas supplier directly.

7. Pilot Light Problems

If your pilot light has gone out and you are unable to relight it, call a Gas Safe Register engineer for assistance.

8. Inherited Thermostat Issues

If you’ve moved into a new home and are struggling to operate the thermostat due to a lack of instructions, contact a Gas Safe Register engineer for guidance.

9. Gas Capping and Appliance Disconnection

To cap your gas supply or disconnect an appliance, call a Gas Safe Register engineer. Attempting to do this yourself could result in the National Grid disconnecting and sealing your entire gas supply.

Stay Safe and Be Prepared

It’s crucial to know how to turn off your gas supply at the meter. Familiarise yourself with the location of the gas control valve and learn how to operate it in case of emergency.
If you require advice or assistance, please call us on 0208 395 8616 to speak with one of our Gas Safe Register engineers or schedule a home visit.

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