You can pay by cheque to the engineer on the day of your visit, or pay within 15 days via BACS transfer or by card over the telephone. If your circumstances do not allow for this, we can extend our payment terms to suit your needs.
We may have to charge a minimal fee if you cancel within 24 hours of your appointment or are not at home when the engineer arrives at the agreed time. For larger jobs of a day or more, we may charge a base fee of £240 a day to cover costs incurred if you cancel within the working week beforehand and we are unable to allocate the engineer(s) to another job. If parts are ordered we may charge for them if they cannot be returned.
This is usually caused by air being trapped in the radiator. You can release the trapped air by bleeding the radiator with a vent key, but if you are not able or comfortable doing so, we can happily do this for you and check all your other radiators at the same time.
Your system will require topping up if the system pressure gauge on the front of your boiler or on a nearby vessel drops below 1 bar. The boiler will stop working when it reaches 0. Your service engineer will happily demonstrate the topping up procedure during your next visit if you ask.
Don’t just take our word for it, our happy customers have rated our service as “Excellent”