FAQs2018-07-24T11:34:25+00:00

FAQs

We hope you’ll be able to find the answers to your question here, but if you don’t, please give us a call on 020 8395 8616 where our friendly team will be more than happy to help.

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Yes, all of our engineers are qualified and Gas Safe registered. They will be happy to show your their ID card on arrival. Our company Gas Safe Number is 618793

We judge each job fairly, but the majority of them are charged ‘by time’ at a rate of £80+vat per hour plus the cost of any parts used.
Yes, our VAT number is 259 7975 29
Yes, we have public liability insurance of £2 million
We cover North, West & South London, Middlesex and Surrey.
You can pay by cheque to the engineer on the day of your visit, or pay within 15 days via BACS transfer or by card over the telephone. If your circumstances do not allow for this, we can extend our payment terms to suit your needs.
Not yet, but it is something we are currently working on, so watch this space.
All our workmanship is guaranteed for twelve months. If something is not right, we will return to fix it free of charge.
Yes of course, if you feel confident with the engineer you meet, we can make sure they attend your future calls.
No, we offer specific times of arrival. If rare circumstances mean the engineer is running behind schedule, they or the office will always contact you with updates.

We may have to charge a minimal fee if you cancel within 24 hours of your appointment or are not at home when the engineer arrives at the agreed time. For larger jobs of a day or more, we may charge a base fee of £240 a day to cover costs incurred if you cancel within the working week beforehand and we are unable to allocate the engineer(s) to another job. If parts are ordered we may charge for them if they cannot be returned.

Servicing your boiler once a year will help to prolong its lifespan, keep it running efficiently and allow to spot potential problems before it’s too late.
Approximately 45 minutes to 1 hour. If you would like to book a boiler service please call us or visit our Boiler Service page.
Yes, your service will be filed away in the month it was carried out and will receive a reminder call as that month approaches each year.
This is usually caused by air being trapped in the radiator. You can release the trapped air by bleeding the radiator with a vent key, but if you are not able or comfortable doing so, we can happily do this for you and check all your other radiators at the same time.
Your system will require topping up if the system pressure gauge on the front of your boiler or on a nearby vessel drops below 1 bar. The boiler will stop working when it reaches 0. Your service engineer will happily demonstrate the topping up procedure during your next visit if you ask.