Whether your boiler is in a hospital, airport, school, café, office, or other industrial or commercial setting, boiler efficiency, safety, and maintenance are essential. But what do you do when the worst happens and there is an issue, damage or fault affecting your boiler?  

It is vital that you call in the professionals and use a reliable, specialist industrial boiler repair service to ensure your boiler is always safe, efficient and fit for purpose. Here’s our guide to choosing the best industrial boiler repair service

Installation and your Guarantee 

When you are choosing a new boiler, it makes sense to check out the guarantee offered by the manufacturer as well as the provision of the initial installation. For example, does your new boiler come with an industry standard or extended guarantee? And what exactly is covered by that guarantee? At the very least a manufacturer guarantee should cover you for faults with the boiler for at least two years, but many suppliers are now offering significantly longer guarantees than that, so check with your installer before choosing your make and model to make sure you get the best guarantee you can. 

Aftersales Care, Call Out and Follow Up Repairs 

After your shiny new boiler is installed and up and running, you need to know that you can rely on your installation company (or chosen maintenance company if they’re different) to provide effective, timely maintenance and repairs as required. 

Most repair and servicing companies offer service contracts, so you know you are always covered when it comes to maintenance and repair. Check if the company has a same day emergency call out repair service running 365 days a year if your boiler is essential to keeping your business up and running to minimise downtime. 

Preventative maintenance means cost savings and less stoppage in the long run, so check what your company is offering in the first instance. And remember, you don’t always have to stick with the company that installed your boiler (although there are a few reasons why you should – longevity of relationship, trust, knowledge of you and your boiler, extended service warranties), so shop around in your local area and talk to other business people you know about their recommendations for the best industrial boiler repair service. 

Certification, Experience and Commitment to Continuing Professional Development 

When it comes to something as important, technical, and expensive as your Industrial Boiler, you really do need to know that the company you choose is an expert in its field and can provide exactly the kind of service you’re looking for. 

There are lots of governing bodies when it comes to providing industrial boiler repair service from the Gas Safe Register, BSI, OFTEC and CHAS. You can check out more information from the HSE on managing commercial and industrial boiler maintenance here.

Ask your service provider if they are up to date with new legislation, safety requirements, and energy standards governing commercial and industrial boilers to ensure they display a commitment to providing the best, safest, and most up to date service possible. 

Happy customers

One of the best ways to choose a company you can trust when it comes to ongoing industrial boiler servicing and repair is to talk to other customers. Any reputable company will be more than happy to provide you with case studies and testimonials if you ask for them, and most will be delighted for you to talk directly to some of their happy customers, so you can assess how well they look after their clients. You can also check out the reviews of companies on places such as Trustpilot and Checkatrade

So, hopefully you are completely up to speed with what to look out for when appointing an industrial boiler repair service. Here at Rowlen we have the skills and experience to take on any kind of residential, commercial or industrial boiler repair service needs, so reach out today and see how we can help you.